Effective Date: 30/07/2025

1. General Provisions
This Refund Policy (“Policy”) governs the terms and conditions under which refunds are granted for purchases made on the SportingIntel.com platform, operated by ESSENZALAB S.R.L., Via Ca’ Raggio, 147893 Domagnano, San Marino (“the Company”, “we”, “us”, or “our”).

This Policy is designed in accordance with the applicable laws of the Republic of San Marino and the European Union, including but not limited to regulations concerning consumer protection and digital services.

2. Digital Services and Credits
Our platform provides digital services, including but not limited to access to AI-powered sports projections, data analytics, and credit-based service packs. By making a purchase, you acknowledge and agree that you are acquiring a non-tangible, irrevocable digital product or service.

3. Right of Withdrawal
In accordance with San Marino and EU regulations, you have the right to withdraw from the purchase of digital services before the digital content or credits have been delivered, accessed, or consumed. Once the digital content has been delivered or the credits have been used or partially used, your right to withdraw is waived and no refund will be issued.

4. Refund Eligibility
Refunds may be considered under the following circumstances:

• You have purchased credits or access but have not used, accessed, or downloaded any part of the service.

• There was a technical error or system failure on our part that prevented you from accessing or using the purchased service, and we are unable to resolve the issue within a reasonable time.

• You have been charged multiple times for the same transaction due to a processing error.

Refunds will not be granted under the following circumstances:

• Violation of our Terms of Service or misuse of the platform.

5. How to Request a Refund
To request a refund, please contact our support team at [support@sportingintel.com] . Your request must include:

• Your full name and email address registered with the account

• Order number or transaction ID

• Reason for the refund request

We reserve the right to request additional information or evidence (e.g., screenshots of errors, transaction receipts) to verify your claim.

6. Refund Process
Eligible refunds will be processed within 3 business days of approval, using the original payment method unless otherwise agreed. You will receive email confirmation when your refund is issued.

7. Modifications to This Policy
We reserve the right to update or amend this Refund Policy at any time to comply with legal requirements or to improve customer service. The latest version will always be available on our website.

8. Contact
If you have questions regarding this Refund Policy or your rights under San Marino law, please contact us at:

ESSENZALAB S.R.L.
Via Ca’ Raggio, 147893 Domagnano
San Marino
Email: support@sportingintel.com